Booking and pricing
Prices quoted online are estimates. Items charged by weight are weighed at collection, and the final invoice reflects the actual weight. If the final price differs from your estimate by more than 20%, we contact you before cleaning anything.
Collection and delivery
Pickup and delivery are free on orders above RM 100.00; below that a flat RM 8.00 applies to the round trip. We collect within the two-hour window you select. If we are going to miss it, we tell you before the window closes.
Turnaround
Standard washing and pressing is returned within 24 hours of collection. Dry cleaning takes four to five working days, and leather, suede, bags and shoes take about five. Public holidays may extend these.
Your items
Check pockets before handing over your bag. We are not responsible for items left in them. Tell us about stains, delicate fabrics or items needing special care when you book. If we judge that an item will not survive the service you selected, we will contact you rather than proceed.
Loss or damage
Report any issue within 48 hours of delivery. Where we are at fault, compensation is limited to ten times the cleaning charge for that item or its depreciated value, whichever is lower. This is the standard basis across the industry and reflects that we cannot verify an item's original value.
Items we cannot accept
We do not clean items contaminated with hazardous substances, and we may decline anything that would risk damaging other customers' laundry.
Payment
Pay online when booking or settle with the driver on delivery. We accept online banking (FPX), DuitNow QR, credit and debit cards, and e-wallets, all processed by our licensed payment gateway. Card details are entered on the gateway's secure page and never reach our servers.
Because items charged by weight cannot be priced accurately until they are on the scale, a card payment is authorised at booking for an estimated ceiling amount and only the final invoiced total is captured once your items have been weighed. Anything held above that total is released by your bank. If the final amount would exceed the amount authorised, we contact you for approval first. Unpaid balances after 30 days may be referred for collection.
Uncollected items
If we cannot deliver after three attempts, items are held for 90 days. After that we may dispose of them or donate them to charity.
Cancellations and refunds
Cancel free of charge any time before collection; any hold placed on your card is released. Once cleaning has started, the order is chargeable. Full details of how we handle cancellations, refunds and claims are in our Refund & Cancellation Policy, and collection, delivery and re-cleaning terms are in our Delivery & Returns Policy. Both form part of these terms.
Contact
admin@laundrymate.com.my · +60133281614 · 53, Jalan Medan Putra 1, Bandar Menjalara, 52200 Kuala Lumpur