What we deliver
LaundryMate is a service, not a shop. There is no parcel and nothing is posted. We collect your laundry from your door, clean it at our facility, and return the same items to the same address. This page sets out how that collection and return works.
Where we collect and deliver
Kuala Lumpur and the surrounding Klang Valley. You can check your exact address on our coverage page before booking; the booking form will also tell you if a postcode is outside our routes. We do not ship outside Malaysia and we do not use couriers or postal services.
Fees
Collection and delivery are free on orders of RM 100.00 and above. Below that, a flat RM 8.00 covers the round trip, not each leg. The fee is shown on the booking summary before you pay, never added afterwards.
Collection
You choose a two-hour window when you book, and the driver arrives within it. If we are going to miss it, we tell you before the window closes and offer the next available slot. Someone should be at the address to hand over the bag; if you would rather leave it with a guardhouse or concierge, note that in the booking instructions and we will collect it there.
Turnaround
- Wash, dry and fold, and pressing: back within 24 hours of collection.
- Dry cleaning: 4 to 5 working days.
- Leather, suede, bags and shoes: about 5 working days.
- Curtains and bulky household items: 3 to 5 working days, depending on size.
Public holidays and severe weather can extend these. You can follow the current stage of your order at any time on the tracking page, and we message you when the delivery driver is on the way.
Delivery
We return your items to the collection address unless you tell us otherwise before the order is dispatched. Delivery windows work the same way as collection windows. If nobody is home, the driver will call you; if we still cannot reach you, the items come back with us and we arrange the next attempt at no extra charge.
Failed deliveries and uncollected items
After three failed attempts we hold your items at our facility and stop attempting delivery. They stay with us for 90 days, and you are welcome to collect them from our premises during business hours. After 90 days we may dispose of them or donate them to charity. Where delivery failed for reasons outside our control, the cleaning charge still applies.
Returns and re-cleaning
Because we clean your own belongings rather than sell goods, there is no "return for a refund" in the retail sense, but if the result is not right, we will put it right. Tell us within 48 hours of delivery and we will collect the item on our next run and re-clean it free of charge. If re-cleaning will not fix it, see our Refund & Cancellation Policy.
If we deliver an item that is not yours, contact us immediately. We collect it and deliver the correct item as a priority, at no charge.
Items we cannot accept
We do not collect items contaminated with hazardous substances, and we may decline anything that would risk damaging other customers' laundry. If we decline an item after collection, it comes back to you unwashed on the next delivery and is not charged for.
Contact
LaundryMate
53, Jalan Medan Putra 1, Bandar Menjalara, 52200 Kuala Lumpur
+60133281614 · admin@laundrymate.com.my
Daily, 9:00 AM - 9:00 PM